Q:
Where is Suvarnabhumi Airport,
and how do I get there ?
A: Suvarnabhumi Airport is located on Bangna-Trat
Highway in Bangphi District. It is about 25 km east of Bangkok
city center, and has 5 access routes:
-
From
the north via Bangkok-Chonburi Motorway,
which directly connects to the passenger terminal.
-
From
the south via Bangna-Trat Highway and
Buraphavithi Expressway.
-
From
the northwest via Rom Khlao Road and King
Kaew Flyover.
-
From
the northeast via On Nut Road.
-
From
the west via King Kaew Road.
Q: How much time should I
allow for check-in ?
A: It is recommended that you arrive at
least two hours prior to departure time for any international
flight, three hours for flights to New York and t os Angeles,
and 90 minutes for any domestic flight. Please also note
that:
-
International
check-in counters will be closed 40 minutes, before departure
time .
-
Domestic
check-in counters will be closed 30 minutes before departure
time.
Q: Where
are the THAI check-in counters for international flights ?
A: All departing international passengers
should enter Level 4 as check-in counters are located there.
- Royal
First Class and Royal
Silk Class passengers should enter Entrance
1 for check-in at Rows A-B.
- Royal
First Class passengers will be provided
porter service from curbside, and escorted to the Royal
First Check-in lounge,. where check-in formalities are handled
by our staff.
- Royal
Silk Class passengers may proceed to check-In
counters at Rows A-B for sit-down check-in service.
- Economy Class, and Group passengers
should enter at Entrance 4 and 5, then proceed to the check-in
counters at Rows H-J.
- There are also dedicated check-in
counters for Premium [Economy and Royal Orchid Plus Gold
passengers located at Rows H-J
Q: Where
are the THAI check-in counters for domestic flights ?
A: They are also located on Level 4, and
domestic passengers of all classes should enter Entrance 2
in order to check in at Row C.
Q: What if I am connecting
between international/domestic flights ?
A: Checked-through
passengers flying to Chiang Mai, Chiang Rai, Phuket, and Hat
Yai may proceed directly to their departure gates. Non checked-through
passengers flying to those destinations may obtain boarding
passes at the Transit Check-in Desk, Level 2. Passengers flying
to other domestic destinations must check in again at Level
4.
Q: Where
are the lounges, and are Star Alliance members to use them
?
A: All lounges for International Passengers
are located on Level 3.
-
Two Royal
First Lounges are located at Concourse
D and E.
-
Five Royal
Silk Lounges are located at Concourses
D, C. and E.
-
Star Alliance Gold
members flying THAI or Star Alliance partner airlines
are welcome to use Royal Orchid Lounges.
Q:
What services can t I enjoy at THAI lounges ?
A: Lounges offer complimentary food and
beverages, including a selection of international beers
and liquors as well as a fully-stocked noodle bar. You can
also enjoy Wi-Fi internet, writing desks, and our business
center. You may nap comfortably in our Slumber Rooms, watch
movies or TV on our private entertainment seats, read books
in a mini-library, or spend time with your family in a private
room or at our Kid's Corner
Q:
What are the privileges offered to Royal first Class passengers
?
A: Royal
First Class passengers will be provided
limousine airport transfer", porter service from curbside
to the Royal Orchid Premium check-in area, personal check-in
service, our Well-Wisher Lounge, a la carte food service,
conference rooms, and a business center. In addition, we
also offer complimentary use of our Royal Orchid Spa Lounge,
where you can enjoy Spa Suites, sauna, gym room, yoga room,
massage room, and our Healthy Food & Beverages Corner.
Q:
Is there a lounge for Economy Class passengers in transit
between flights ?
A: Yes, a Transit Lounge is located on
Level 3, Concourse B.
Q:
What are my ground transport options on arrival ?
A: Limousine service is available at THAI
Limousine counters in the Arrival Hall. Public buses and
taxi service will also be available.
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